1. Scope
This Privacy Policy describes how 1st Class Incentives (“we,” “us,” or “our”) collects, uses, shares, and protects information through our websites, forms, communications, strategy sessions, and services.
2. Information We Collect
We may collect contact information, company information, industry, number of locations, business goals, lead volume, appointment details, communications, billing and transaction information, technical data, cookie data, and any information you voluntarily submit.
3. How We Use Information
We may use information to respond to inquiries, schedule calls, provide services, create proposals, onboard clients, administer accounts, communicate about campaigns, process payments, maintain security, improve our website and services, comply with law, and protect our rights.
4. Client and Recipient Data
Clients are responsible for having a lawful basis to provide or use customer and prospect information. Do not submit sensitive personal information unless expressly required and authorized. Incentive issuance and redemption data may be processed through the authorized incentive distributor’s back office and is subject to that provider’s privacy practices.
5. Cookies and Analytics
We may use cookies, pixels, logs, and analytics technologies to operate the website, understand usage, remember preferences, and measure marketing. You can control cookies through your browser and, where required, through a consent tool.
6. Service Providers
We may share information with service providers supporting scheduling, CRM, email, hosting, analytics, payments, communications, document delivery, and incentive fulfillment. Providers may use information only as permitted by their agreements and applicable law.
7. Incentive Distributor
The incentive distributor is an independent third-party provider that may supply client back-office access and administer incentive activation, redemption, booking, customer support, and travel fulfillment. Information processed by that provider is governed by its own terms and privacy policy.
8. Legal Disclosures
We may disclose information when required by law, legal process, regulation, or government request, or when reasonably necessary to prevent fraud, protect safety, enforce agreements, or protect rights and property.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, account administration, dispute resolution, legal compliance, and legitimate business records.
10. Security
We use reasonable administrative, technical, and organizational safeguards. No online system or transmission is completely secure, and we cannot guarantee absolute security.
11. Your Choices and Rights
You may request access, correction, or deletion of certain personal information, opt out of marketing emails, or ask questions about our practices. Rights vary by jurisdiction and may be subject to exceptions.
12. Children
Our business services are not directed to children under 13, and we do not knowingly collect personal information from children through this website.
13. Changes
We may update this policy. The effective date at the top identifies the current version.
14. Contact
1st Class Incentives
The Woodlands, TX 77380
hello@1stclassincentives.com
832-619-0772