FREQUENTLY ASKED QUESTIONS
Clear answers before you launch.
Learn how the growth campaigns, distributor back office, incentive fulfillment, plans, and client responsibilities work.
We provide growth strategy, campaign concepts, industry-specific messaging, onboarding, training, and ongoing support for businesses using premium travel incentives to encourage customer action.
Authorized client users receive access to a back office supplied by the incentive distributor. They use that system to send eligible incentives to customers or prospects.
The authorized incentive provider administers the applicable redemption and travel fulfillment program. The exact process, eligibility rules, fees, taxes, restrictions, availability, and expiration terms are governed by the incentive offered and the provider’s terms.
No. 1st Class Incentives is a growth campaign and incentive-marketing company. Travel fulfillment is handled through an authorized incentive provider.
They can be used in referral and customer-feedback campaigns when the campaign is structured lawfully and ethically. Businesses must not condition rewards on positive reviews or violate platform, industry, or consumer-protection rules.
Yes, subject to the rules of the applicable incentive, your industry, and your campaign. We help structure campaigns around appointments, attendance, purchases, referrals, renewals, loyalty, and other customer actions.
Terms vary by incentive. Some programs may include taxes, fees, deposits, transportation, or other customer-paid costs. The exact offer terms and required disclosures must be presented clearly before the customer accepts or redeems an incentive.
No. Marketing performance depends on many factors, including lead quality, sales execution, offer structure, follow-up, market conditions, and customer behavior. We do not guarantee appointments, revenue, sales, referrals, or other outcomes.
Many clients can begin onboarding and campaign setup quickly after account activation, user access, campaign selection, and approval of the applicable messaging and disclosures.
Virtual strategy and campaign support can be delivered remotely. Incentive availability and travel options may vary by location, program, eligibility, and provider terms.
User access depends on the selected plan and the distributor’s back-office rules. Growth Pro and Enterprise plans are designed for teams or multiple locations.
Cancellation and billing terms depend on the agreement accepted at enrollment. Review your order form or service agreement for the exact notice period, renewal, refund, and cancellation provisions.
Most incentives have activation, registration, booking, or travel deadlines. The controlling dates appear in the specific incentive terms supplied to the recipient.
Support may include onboarding, campaign selection, campaign templates, implementation guidance, and email or telephone assistance according to your plan.
No. We provide marketing and operational guidance, not legal advice. Clients are responsible for obtaining counsel and ensuring that campaigns, disclosures, review requests, referral programs, and communications comply with applicable laws and platform rules.